Morgan Sindall rewarded for putting the customer first
Morgan Sindall is celebrating after becoming the first national construction company in the UK to receive an award which recognises exceptional customer service.
The company has scooped the Putting the Customer First accolade – the National Standard for Customer Service.
The award, presented to Danny Murray, Morgan Sindall managing director of Construction North, demonstrates Morgan Sindall’s proven ability to achieve and maintain an outstanding level of service for its customers throughout the north of England.
“We are delighted to be officially recognised as a Customer First organisation,” says Danny. “We are committed to putting our customers first on all of our projects and we are thrilled that this essence of our business has been highlighted.
“We are constantly looking at ways to ensure our services are tailored to meet the specific needs of our customers, which is why we created the new Morgan Sindall brand earlier this year. The new business brings together all our expertise in construction and infrastructure so we can be the best at meeting customers’ construction needs in a seamless approach.
“I would like to pay tribute to our talented and dedicated staff. They deserve enormous credit for this award. It is important to us that customers feel they have received an exceptional service from Morgan Sindall and we will continue to make them our top priority.”
Morgan Sindall was assessed independently by Quantum Assessment Services on three key areas of focus – Building Customer Relationships, Maximising Market Awareness and Developing Your People.
Customer First UK chief executive, Frea O’Brien, says: “We’re delighted that a major national construction business such as Morgan Sindall has gained accreditation. It is further evidence that, as the property sector emerges from recession, Putting The Customer First is becoming a ‘must-have’ quality standard in the industry and customer service will become decisive in winning new business through word-of-mouth recommendation.”